Many sales seminars or client team coaching sessions discusses how a salesperson should know his/her customer. It is easy to say but what is it in practice? Of course, consisting a wide arrow of various dimensions.
When can you really say you know your customer? And prove it, e.g. with following:
- The research I conducted of your business claims that you are losing XX k€/annum because of too much waste in production since you have not implemented this/that practice to your production line.